Carlo Cacciatore’s hot water stopped working on a Friday. His parents were on the way. His three-year-old needed a bath. “Out of nowhere. Our hot water stopped running,” he says.
A friend who’d worked with Dave before pointed Carlo our way. What followed wasn’t just a repair—it was the start of an ongoing relationship with someone he trusts to keep his home running.
Hear Carlo share what helped him move forward.
A Clear Explanation, Not Just a Fix
Carlo didn’t need a plumbing background to follow the conversation. Dave explained what had gone wrong, walked through the available options, and helped Carlo think through what each choice would mean over time. “There were options to fix it,” Carlo says. After talking it through, he chose a new water heater—and felt good about it. For a newer homeowner, that clarity mattered. “I don’t have to second guess myself,” he says, describing what it means to have someone he trusts in his corner for home maintenance decisions.
Ongoing Support Without the Stress
The installation also opened the door to a service plan. Carlo wanted help staying on top of maintenance tasks he knew needed attention but didn’t want to handle himself. Now, with visits a couple of times a year, he has someone familiar with his home who takes care of those tasks before they become problems. For a new homeowner, that kind of ongoing support brings something hard to put a price on: “peace of mind.”
The Weekend He Got Back
By that evening, the water heater was installed. Carlo’s parents arrived, his child got a bath, and dinner happened at home instead of somewhere else. “It really saved the weekend,” he says.
That’s what good plumbing service looks like when timing matters. At Poseidon Plumbing LLC, we bring the same personal attention to every water heater call and maintenance visit. Reach us at (831) 230-4682.